PC Doctor August 14, 2015

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Dear PC Doctor:


           A Few years ago, I was given a kindle 3G keyboard e-reader.  I finally took it out of the box this week and wanted to download some books from the library's digital catalog.  First, though, I had to charge it.  I left it plugged in all night, but it still is showing me the empty battery screen.  It's got to be charged by now!  How can I get my kindle to turn on so I can use it?

           Thanks, Marcia


Dear Marcia: 

           Does the screen of your kindle have the following message?


           “If your Kindle does not power on or is unresponsive during use, try resetting the device by sliding and holding the power switch for 15 seconds before releasing.”

            If so, give that a try.  If holding the power button doesn’t get your kindle to start, you can try what’s called a “hard reset.”  To do this, you’ll need to open the back cover of your kindle, which voids the warranty.  Since it’s a few years old, your warranty has probably expired already.  Still, think about whether you want to try this.

            If you’ve decided to try the hard reset, first, peel off the back cover of your kindle.  You can use your fingernail or a small wedge.  Look for the battery.  Look underneath it.  To its left, you’ll see a small hole.  Believe it or not, you can poke that hole with a pin or the end of a paper clip.  Hold it there for a few seconds.  Then, slide and hold your power button for 15 – 30 seconds.  Your kindle should turn on that that point. Good luck!

Until next time… Happy Computing!


         PC Doctor