PC Doctor January 27, 2017

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Dear PC Doctor:

I am using Microsoft Outlook and all of my emails go to junk folder - I move them to inbox but they still appear in the junk. 

Help, please.  I have Office 2013.  Windows 10.

Thank you,



Dear Gloria:

That sounds frustrating!  It looks as if Outlook’s built-in spam filter is working overtime and treating all of your messages as junk.  There are things you can do to train Outlook to recognize messages as ones you want to receive.  Try this:

Navigate to your junk mail folder.  Highlight the message you want recognized as legitimate.  Select “Junk” from the side menu and choose “Never Block Sender.”

It may also be that your junk mail setting needs changing.  To do this, go to your “Home”  tab.  In the “Delete” group, click “Junk,” and then click “Junk E-mail Options.”  Then you can choose the level of filtering you want:  None, Low, High, or Safe Lists Only.  Give this a try and see if you get the results you want.

You can find more information about junk mail and Outlook at the Microsoft support site (https://support.office.com).

Until next time,
Happy Computing!

     PC Doctor