PC Doctor March 1, 2013

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Dear PC Doctor,

Recently my MSN Hotmail account switched over to a new setup that is different and is integrated with Outlook.  While I like how it looks, it has been pretty confusing learning how the new features work.  For instance, the emails back and forth from people are grouped together to make “conversations” and to find a specific email message, I have to open the conversation and sometimes scroll a lot until I can find the message (some “conversations” consist of many messages).  Is there an easier way to find my messages?  Also, is there a way to forward a specific message instead of a whole conversation?

     Thanks, Kendra

Dear Kendra,

I have seen the new Hotmail interface and I am a fan of the clean, easy-to-read look, but it was definitely confusing at first. 

Regarding finding a specific message, one of the fastest and easiest ways is to use the search box.  If you remember specific words or phrases that were in the subject line or body of the email, you can type those into the search box to find the specific message.  You can also search by sender's or recipient's name.

To forward a specific message: when you find the message that you want to forward, look at the upper right corner of the message.  There's a small triangle icon, that when clicked, will open a context menu.  From there, select the forward message option.  The window will update and you'll be able to insert a recipient for the message as well as edit and add onto the original subject and message.

Good luck!
            PC Doctor

Until next time… happy computing!