PC Doctor May 18, 2018

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Dear PC Doctor:

My iPhone worked fine earlier today. Now, where the name of my carrier used to be, it says “no sim card.” Help! My bill is paid, I checked the sim card and it’s there. What can I do?



Dear Baffled:

First, try turning your phone completely off and let it rest for a few minutes. Then turn it on. This may actually solve the entire issue.

If the above doesn’t work, check your SIM card tray. Is it completely closed? If not, you may need to re-open it and check that your SIM card is properly seated inside. Use the tool that came with your iPhone to remove the SIM. If you no longer have that you should be able to use a paperclip. Eject the SIM tray on the side of your phone, take out the SIM card, put it back in again, and then replace the SIM tray.

If that doesn’t work, try rebooting. Hold down your Home button and the Power button at the same time. Wait until you see the Apple icon. Let your phone rest a bit, and then try turning it back on.

If that doesn't work, I would try restarting the network settings next: Go to Settings > General > Reset > Reset Network Settings.

Apple also recommends checking that you have installed the latest updates.

If none of these things work, it may be time to visit an Apple repair shop.

Good luck!
Until next time,
Happy Computing!

PC Doctor

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