PC Doctor August 9, 2013

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Dear PC Doctor,

I'm having trouble logging into my YouTube account with my Firefox web browser.  It won't let me log in and instead says “The page isn't redirecting properly.  Firefox has detected that the server is redirecting the request for this address in a way that will never complete.  This problem can sometimes be caused by disabling or refusing to accept cookies.”  How can I fix this?  How do I disable or refuse to accept cookies?

          Thanks, Lee

Dear Lee,

This is an easy fix.  All you need to do is clear the cookies for YouTube.  Cookies are small files that allow pages to load faster and “remember” who you are.  Sometimes they get corrupted, which sounds like the case for you and a simple “refresh” will set you straight.

First open up Firefox and depending on your version of Firefox, you'll want to either click Tools in the menu bar or click the orange Firefox button in the upper left.  You'll want to select “Options” and then click the Privacy tab in the new window.  Under History, choose “remove individual cookies”.  In the search box at the top of the Cookies window, search for “YouTube” and then click “Remove All Cookies”.  This will remove all the cookies for just YouTube.  Click close and then click OK on the Options window.

Restart Firefox by closing out and reopening the program.  Visit YouTube and you should be able to login carefree of any issues.


            Good luck! PC Doctor

Until next time… happy computing!