PC Doctor January 27, 2020

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Dear PC Doctor:

I just bought a new tablet computer to use for work. I am supposed to download a specific app that my new employer needs me to use. I found it in the Google Play Store, but when I tried to add it to my tablet, I got a message that the app wasn’t compatible with my device. What does this mean?



Dear Jenna:

Oh no!

It may be, in fact, that your tablet cannot make use of that app. Before you give up, however, there is a trick you can try. First, turn your device all the way off and then restart. Go to your Settings. Choose Apps, then Google Play Store, then Storage, then Clear Data. Then, try installing the app again. It might work.

If it doesn’t work, the Google Play Store can actually tell you exactly why. You can click the tiny plus sign next to that message for details. For example, it might be that your carrier blocks the app, that your device lacks the required version of Android, or something similar. You can also see OS requirements, maturity ratings, and more information along the right-hand side.

I hope this helps.
Until next time,
Happy Computing!

PC Doctor

Editor's Note: Questions should be directed to PC Doctor, care of the Athol Public Library, info@athollibrary.org or Athol Public Library, 568 Main St., Athol, Mass. 01331, or dropped off at the library.