PC Doctor January 2, 2015

Have your computer questions answered here! Search the PC Doctor archive or submit a question of your own at info@athollibrary.org

Dear PC Doctor:
When I turned on my pc, I got a message saying java updates were available.  Then, when I went to update, it didn’t work.  On the screen it told me that I had an error 403. What does that mean?  Is it fixable?
Thanks, June
Dear June:
      According to the java website, a 403 error means that there were firewall, proxy, or network issues during the download.  Java recommends uninstalling the java you currently have on your computer and then downloading and installing what they call the ‘offline installer package.’
You didn’t specify what operating system you’re running. To see how to uninstall a program, search for ‘uninstall’ on your computer.  On a windows 7 machine, you can type uninstall in the little window that you get at the bottom left when you click the orb.  You’ll see a few choices – The one you want should be called ‘Uninstall a Program’ and it should be part of your Control Panel.  Follow the directions there.
Next, you can either try to re-install java from the web or use the offline installer package. You can find the package on the java website. (https://www.java.com/en/download/windows_offline.jsp) It is free.
I hope that helps!
Until next time…Happy Computing!
      PC Doctor